The Commercial EV Charging Experts

Frequently Asked Questions

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Popular Questions

What can we help with today?

Welcome to our FAQ page, where we aim to answer all of your questions regarding our electric vehicle charging solutions. We understand that transitioning to electric vehicles and EV charging units can be a new experience for many of our clients, which is why we have compiled a list of frequently asked questions to help provide clarity and guidance. Our team of experts is always available to answer any additional questions you may have, so please don’t hesitate to contact us for more information.

OUR PRICES ARE FOR A STANDARD INSTALL

The prices on our website are the amount you will pay if your site of installation meets our Standard Installation criteria. Use it to help you chose the product that best suits your budget. This is the minimum cost for any installation, but your final quote will depend on a number of factors including:

  1. Cable length - how much extra cable is required to connect your charger to the mains.
  2. Extra equipment - some installations require extra protective equipment such as a Type A RCBO and/or earth rod.
  3. Complexity - depending on the cable route and other factors, our in-house technicians will assess how much time and labour is required to complete the installation.

 

Every installation and quote is different, which is why we ask you to complete an Remote Online Site Survey so we can give you an accurate and honest quote for your own home installation.

The prices on the website include:

  1. The basic charger. There may be additional charges for extra features, for example, if the model comes in a tethered and untethered model, the tethered version may be more expensive.
  2.  Our Standard Installation - this is the minimum cost for any installation, but yours could be more.
  3. All prices shown on the website include the Government OZEV grant already deducted, as well as VAT. If you do not qualify for the grant then there will be an additional charge.

  1. To get started, visit our Residential Charging page. Compare the chargers and choose one that meets your needs. If you need help choosing, don’t hesitate to contact us!
  2. Click the green ‘Remote Site Survey’ button.
  3. Fill out the form and we will send you a quote.

Remember – filling out the Remote Survey puts you under no obligation to purchase the product.

The Government have given specific criteria for customers to be eligible for the £350 grant. We will need some information from you to prove your eligibility for the Grant to the Government OZEV department. We will request this information from you during the OZEV Grant Application process. There are a number of requirements you must meet to be eligible, including:

  • You must have purchased an OZEV-eligible electric car or plug-in hybrid vehicle. See if your vehicle is listed here. You have to be able to prove this – don’t worry, we will tell you how. (Most new vehicles qualify)
  • The date of installation should not be more than four months prior to the date of delivery of the electric vehicle or the date you become the registered driver of the vehicle.
  • You must have private, off-street parking where a charging cable will not cross a pedestrian pavement (i.e. a driveway).
  • The charger must be OZEV-approved. All our chargers are approved except for the EO Basic.

Please be aware that if you do not qualify for the Grant that you will be liable for the full cost of the given quotation. We will ensure to determine whether you qualify before confirming your quotation.

During the Online Site Survey we will make a few checks on your eligibility. If we're confident you meet the Government's criteria then the £350 Grant is deducted upfront when you pay - so, you do not need to wait for a rebate. 

You must provide the relevant evidence for the Grant upon request. Without the correct evidence, we cannot process the Grant application. 

Please note, we do not approve Grant applications - we assist you with your application and submit this to the Government.

This can only be submitted after installation and the Government may still reject your application, in which case you will be liable for the £350. Of course, we try everything in our power to avoid this scenario.

For charging at home, Type 1 and Type 2 are the most commonly used connections between the charger and the vehicle. The charging type you will need will be determined by your EV.

Type 1 connectors are currently favoured by the Asian car manufacturers such as Nissan and Mitsubishi, while most American and European manufacturers such as Audi, BMW, Renault, Mercedes, VW and Volvo, use Type 2 connectors. Type 2 is rapidly becoming the most popular charging connection, though.

Type 1 connectors have a five-pin plug and Type 2 connectors have a seven-pin plug. Don’t worry if you buy a car with a different Type of connection – you can buy a converter allowing you to make use of any plug.

Most residential buildings are only capable of having a 7kWh charger installed. This is because the strength of the charger is limited by the power of the central electric supply to the house. If you have a ‘three-phase’ installed, you may be able to have a 22kWh charger installed, which is significantly faster.

Flats or multi-unit buildings are more likely to able to manage such a charger, although even so it will depend on the over-all electric use of the building as a whole. If you think you may qualify for 22kWh, let us know on the Remote Survey and we will explore if this is an option.

It is affordable to charge anywhere

Reduce the planet’s carbon footprint, one charger at a time

One of the many benefits of electric vehicle charging is that it is affordable and convenient to charge your vehicle anywhere. With the increasing availability of public charging stations and the ability to install a charging unit in your own home, you can easily charge your electric vehicle at a reasonable cost.

Additionally, many public charging stations offer free charging or charge only a small fee, making it an economical option for on-the-go charging.

With the rise of electric vehicles and the affordability of charging, more and more individuals and businesses are making the switch to sustainable and cost-effective energy.

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Our friendly and expert team look forward to hearing from you and answering any questions you may have about our products or service.

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